Quality Assurance

Your customers demand quality and that means your vendors and suppliers must provide quality results as well. We define quality as meeting our customers' requirements each and every time.

Detailed audit process ensures quality

Our audit processes include:

• Operational support audits to ensure accurate data are being reported for negotiation purposes.
• Review of recorded phone calls to ensure appropriate procedures were followed during the negotiation process. All fee negotiation calls are recorded.
• System documentation audits to ensure that system follow up correlates with the provider agreements.
• Provider office surveys to ensure provider satisfaction.

Our systems meet state legislation/ERISA guidelines

Our program has the system capability to manage your claims in accordance with state and ERISA claims payment guidelines. We'll make sure to complete our bill management processes in time for you to pay claims on time. Contact us for more details.